ConnectedOps Visionaries
Connecting leaders, pioneers and visionaries who are breaking down barriers and siloes that exist in vehicle and asset-driven operations. For safety or maintenance managers, fleet operations managers, a business operations executive, or even someone in IT or finance, this podcast is intended to bring you the learnings and knowledge from those who have walked in your shoes. These are pioneers of the industry who want to ensure their organizations have the right insights and aren’t afraid to act on them quickly to drive better business outcomes. Our guests love diving deep into how it affects business processes so we’d like to welcome you to the future of connected field and asset operations.
ConnectedOps Visionaries
Customer Success with Kristi Faltorusso
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John Carione
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Season 1
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Episode 1
An early builder in the customer success space, Kristi Faltorusso (VP of Customer Success at IntelliShift) joins host John Carione to chat about how over 10 years ago Kristi came to be a part of the customer success "revolution" and how she expands this function from the traditional transactional "service" to a mutually beneficial and relationship-based "success" paradigm.